Faqs

Frequently Asked Questions – Halong Booking Tours

1. What is the best time to visit Ha Long Bay?
The best time to visit Ha Long Bay is from October to April, when the weather is cool, dry, and ideal for cruising. The skies are often clear, offering breathtaking views of limestone karsts and emerald waters.

2. Are your cruises suitable for first-time travelers or non-swimmers?
Absolutely. Our cruises are stable, safe, and designed for comfort. Swimming activities are optional, and you can enjoy the scenery, onboard entertainment, and cave visits without getting in the water.

3. What should I bring for a Ha Long Bay tour?
We recommend bringing:

  • Light, comfortable clothing

  • A jacket or light sweater in the cooler months

  • Sunglasses, hat, and sunscreen

  • A camera or smartphone for photos

  • Personal toiletries if staying overnight

  • A reusable water bottle

4. Are your tours suitable for children or elderly travelers?
Yes. Our day cruises and many overnight trips are family-friendly, with accessible areas and a relaxed pace. For elderly travelers, we suggest choosing itineraries with minimal hiking or kayaking.

5. What’s included in the tour price?
Tour prices typically include:

  • Cruise ticket (day or overnight)

  • Meals onboard (Vietnamese & international dishes)

  • Entrance fees to caves and islands

  • English-speaking guide
    Optional activities like kayaking, cooking classes, or spa treatments may vary by package — please check the details before booking.

6. How big are your tour groups?
We offer both shared cruises (10–40 guests) and private charters. Smaller boats provide a more personal experience, while larger ships offer more facilities and social opportunities.

7. What happens in case of bad weather?
In case of storms or unsafe sailing conditions, cruises may be delayed, rescheduled, or canceled per the Ha Long Bay Port Authority’s regulations. We’ll notify you promptly and offer alternatives or refunds.

8. Do I need to book in advance?
Yes, especially during weekends, public holidays, or peak tourist seasons (October–April). Booking ahead ensures better cabin selection and availability.

9. How can I make payment?
We accept online payments via credit card, bank transfer, or cash at our Hanoi office. A deposit may be required to secure your booking.

10. What is your cancellation and refund policy?
Cancellations made at least 48 hours in advance are eligible for a full refund. For last-minute changes or emergencies, please contact our support team to discuss options.